Shipping policy

Order Processing

We aim to process all orders within 1–3 business days.

Please note that certain factors can influence processing times, such as:

• Incomplete payment

• Insufficient or incorrect address information

• High demand during peak seasons

If any of these issues arise, we will reach out via email to confirm details and ensure successful delivery.

Shipping Time

Our typical shipping timeframe is 5–10 business days for New Zealand, Australia, the United States, and the United Kingdom.

However, please be aware that some factors beyond our control may impact delivery times, including:

• Weather conditions

• Holiday seasons

• Shipping carrier delays

Despite these potential delays, we’ll always do our best to keep you informed with any updates we receive.

Taxes and Duties

Please note that customs taxes or duties imposed by your country are not included in your order total. These charges are the customer’s responsibility.

If you’re unsure about potential customs fees, we recommend contacting your country’s customs office for details.

Important: Noemi Boutique Wellington cannot be held responsible for delays caused by customs clearance in your country. The timing of releasing packages is entirely at the discretion of the customs authorities.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible at noemiboutiquenz@gmail.com. We will do our best to help you.

However, we cannot guarantee cancellation, as orders are often forwarded quickly to our warehouse for processing.

If your order has already been processed or shipped, you will need to complete a return once received.

Note on High-Volume Periods

During busy times such as holiday promotions, there may be some delays. We truly appreciate your understanding and patience.

Our team will work hard to ensure your orders are delivered as quickly as possible.

For any questions or concerns, please feel free to contact us at noemiboutiquenz@gmail.com or use our contact form.

Thank you so much for shopping with Noemi Boutique Wellington — we appreciate your support!